What's it about?

Former FBI hostage negotiator Chris Voss shares battlefield-tested techniques for negotiating in high-stakes situations. Key methods include active listening, mirroring, labeling emotions, and using tactical empathy to build rapport and steer conversations toward desired outcomes.

About the Authors

Chris Voss is a former FBI lead international kidnapping negotiator and founder of the Black Swan Group. Tahl Raz is a bestselling author and storyteller who helped craft this book.

यह किस बारे में है?

यह पुस्तक FBI की वार्ता तकनीकों को रोजमर्रा जीवन में लागू करना सिखाती है।

लेखक के बारे में

क्रिस वॉस FBI के प्रमुख बंधक वार्ताकार रहे हैं।

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